Refund Policy
Refund Policy
Effective Date: 01 / 03 / 26
Contact: info@coachoracle.com
1. Overview
Coach Oracle is a digital product delivered as a downloadable WordPress plugin.
Due to the nature of digital software, refunds are handled under specific conditions outlined below.
2. Digital Product Notice
By purchasing Coach Oracle, you acknowledge that:
- the product is delivered digitally
- access is granted immediately after purchase
- you waive the right to a 14-day cooling-off period once the product has been downloaded or accessed
This is in accordance with UK consumer law for digital content.
3. Eligibility for Refunds
We offer refunds in the following circumstances:
a. Technical Issues
If the plugin does not function as described and we are unable to resolve the issue within a reasonable timeframe.
b. Duplicate Purchases
If you accidentally purchase the product more than once.
c. Incorrect Billing
If you were charged incorrectly.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- you change your mind after purchase
- the product does not meet subjective expectations
- you no longer need the product
- you have not fully reviewed the product description before purchasing
- issues caused by your own hosting, WordPress setup, or third-party conflicts
5. Support Before Refund
Before issuing a refund, we may:
- request details of the issue
- provide troubleshooting guidance
- offer fixes or updates
Our goal is to resolve problems wherever possible.
6. Refund Request Process
To request a refund, please email:
Include:
- your order details
- a description of the issue
- any relevant screenshots or error messages
We aim to respond within 2–3 business days.
7. Timeframe for Requests
Refund requests must be made within:
14 days of purchase
Requests made after this period may not be eligible.
8. Processing Refunds
If a refund is approved:
- it will be issued to your original payment method
- processing times may vary depending on your payment provider
9. License Deactivation
If a refund is issued:
- your license will be revoked
- access to premium features will be removed
10. Fair Use
We reserve the right to refuse refunds in cases of:
- abuse of the refund policy
- repeated refund requests
- misuse of the product
11. Final Note
Coach Oracle is designed to be clear in its purpose and capabilities.
We encourage all customers to review product details and documentation before purchasing.
If you have questions, we’re always happy to help before you buy.
Contact
For any refund-related queries: